Tracking & return management

What it is

Tracking and return management uses labels such as barcodes, RFID tags, or connected sensors, combined with software, to record where each reusable container is, who holds it, and when it should come back.

How it works

• Each container or pallet receives a unique identifier.
• Identifiers are scanned or read automatically at key points such as dispatch and receipt.
• Software shows stock levels, locations, and balances held by each partner.
• Alerts and reports help recover missing assets and plan returns.

Operational benefits

• Fewer lost containers and better use of your fleet.
• Clear visibility of what each partner holds.
• Faster receiving when scanning replaces manual counts.
• Data to plan fleet size and return schedules.

Who needs it?

• Any business running its own reusable packaging fleet.
• Supply chains where containers are often lost or held too long.
• Companies needing traceability for compliance or customers.

When to use it

• Container losses are noticeable or rising.
• Nobody knows exactly how many assets are in circulation.
• You plan to scale a reusable packaging programme.

Important considerations

• Requires discipline in scanning at the right points.
• Software and tag costs vary widely by approach.